Find answers to frequently asked questions
The use of mProfi.io platform requires creating an account. Registration is free; moreover, we will give you some funds to use at the beginning. If you want to upload more content, just top up your account. The deposited funds will never expire.
mProfi services are available as “tiles”, which are displayed on the dashboard main page. If you do not see some of the services described on our site, please contact us, we will enable them in your account.
We suggest that you start by creating GROUPS. This will be a set of people you can contact later using the service, when e.g. carrying out SENDING to this group. You can also have one of mProfi services collect phone numbers in your chosen GROUP. In this manner, you can segment your contact database.
Now, take look at individual modules available in mProfi. Try e.g. using the SENDING module. To begin with, to check how sending works, you can enter your phone number in the Recipient field, and send a message. Within seconds, it should be delivered to your mobile phone. It’s easy, just like that.
When you want to carry out an actual sending to your recipients, you can enter the Group Name that you defined earlier in the Recipients field, or select it by clicking on the “Select Group” button. You can also schedule your sending for later, by entering a later date in the “Sending date and time” field.
Once you are already familiar with the basic message-sending functions, take a look at more advanced mProfi services, such as VOTING, SURVEYS or MOBILE COURSES.
If you do not see some modules, please contact us. We will enable them for you!
If you are missing a particular feature, or have an idea for an interesting service – also feel free to tell us about it. We will be happy to implement them for you.
Logging in and payments
Particulars of your account, as well as those of other users can be found in the Settings/Users menu. General account information is available in the “Profile/Your account” tab.
Make sure that you log in using the data specified during the registration: user name and password. If you have forgotten your password, you can change it using the Remind Password option. If you still can’t log in, just contact our Customer Service Centre, at email@example.com.
Phone No.: +48 22 852 13 80.
Looking forward to hearing from you.
Opening an account is free of charge. Moreover, we give you some funds for a start, so that you can try out mProfi.io functionalities. Message sending fees according to your Price List can be found in mProfi dashboard menu.
The mProfi account operates in the prepaid model, which means that it must be topped up with a sufficient amount to provide the service.
If you are a customer who, due to the assumed volume of processed messages or for other reasons, needs to settle accounts after the settlement period (i.e. in the postpaid model), please contact us. We will send you an agreement with individually tailored terms and parameters. Especially for you.
The initial account balance is PLN 5, which allows you to test our services. Both these funds, as well as any others that you have accumulated in your account will never expire.
There is no need to delete the account, its ownership is completely free. If you are not satisfied with our service, please let us know. We look forward to your contacting us at the Customer Service Centre.
Certainly. When topping up, select the option “Issue an invoice”. If you have not done so, please contact the Customer Service Centre. After accepting the order, we will send the applicable financial document.
Account settings and recipient groups
The prefix precedes each message, which is a substitute of the sender. You can change it in the Profile/My Account menu. Note: The prefix reduces the number of available characters in text messages, but thanks to it, recipients know who is communicating with them.
The displayed name appears at the top of the panel menu, and is a substitute of the company name. It is possible to change it in menu Profile/Your account
Account code is a code used in your registration via a text message. It can be changed only through contact with mProfi.io Customer Service Center.
A prefix is a text identifier that must be used AT THE BEGINNING of the message being sent. This is a piece of text in a text message, which the system recognizes, and appropriately qualifies the submitted content. For example, a registration text message for a mProfi account must have the following content: YES.. So, if your account has an “orange” account code, this text message content should by YES.orange
Each account in mProfi has a number to which messages with a specified prefix are sent. Go to DATABASE CREATION. “Your Registration Number” section displays the number assigned to your account.
IMPORTANT! Remember that this is a so-called shared number, so a prefix needs to be written in the message body, so that the system knows that the message is intended for you, and to which service it should be assigned.
Yes! Message prefixes can become burdensome in some cases, when a fast user response is required (e.g. voting). They also reduce the number of characters available in text messages.
To avoid this, you can book a number that you will then assign only to that particular service. Thus, all text messages that will come during your reservation, will be transferred to this particular service!
To book a number, go to Settings/Number Booking, and click “New Booking”, then select the number to book, the module that will be using it, and the booking period.
Each Group can be deleted at any time. First, delete the saved persons from the group (they are called subscribers). When the group is empty, a red Delete icon is displayed. All these functions are available in the Settings/Groups menu.
Yes, at any time via the edit function in the Settings/Customer Groups/Subscribers menu.
In menu: Settings/Groups click the [Subscribers] button to view the members of the group with the option to edit them, and add new ones [New Subscriber]. You can add them individually, or import them from a file. Subscribers can add themselves to external groups, using automatic registration forms.
Any phone number can subscribe to an EXTERNAL GROUP, e.g. through the registration form, or a text message. The advantage is that it creates a database of contacts of new, unknown people, e.g. potential customers, applicants, etc.
INTERNAL GROUPS are designed for your contacts, and cannot be saved to them externally. However, you can carry out sendings for them, just like with external groups. At any time, any group can be made available from internal to external and vice versa. To do this, use the Settings/Groups menu.
Assignment of authorisations to users of your mProfi account takes place through Roles. Go to Settings/Roles, and define a new role by entering its name (e.g. Editor, Marketing, Moderation, Support, etc.), and select the recipient groups you want a specific role to access.
To select the modules you want a specific Role to access, go to the Role Editor.
Go to Settings/Users, and create a new user by filling in the “New User” form. At the end of the form, you can select a previously defined Role.
Go to Settings/Number Booking, and then select the appropriate number, the module in which it should be available, and the range of booking time.
Go to “Sending”, enter the phone number or Group name in the “Recipients” field; you can also select a group by clicking “Select Group” button. Then enter the message text, fill in remaining information, and click “Send”.
Yes. You can order an alphanumeric name. Just contact us: Customer Service Center mProfi.io firstname.lastname@example.org, phone No. +48228521380. We look forward to your contact!
Sending channels and service configuration
Sending from a file
Use SENDING FROM FILE function. Click on “Import File”, and select the CSV file on your computer that stores the numbers you want to send messages to, and (optionally) the message text for those numbers. Enter the content and sending channel, then click “Import”.
After the import, a new item will appear in the Sending from File table. Click the “Send” button to carry out sending.
The SENDING FROM FILE module allows you to send messages with personalized content to each number. In this way you can distribute e.g. debt collection information about unpaid invoices, insurance expiration dates, amounts to be paid, meter readings etc. Each recipient will receive a different piece of information within the same sending session – about/her his arrears to pay, meter reading, etc. How do I do it?
It’s simple: For each recipient number, your CSV file must contain the information you want to send in a separate column. The order in the columns should be as follows: Phone number (column 0) | column 1 | column 2 | column 3|, etc.
Enter text in the message body when Sending From a File. If you want to use content from a CSV file table, write in the message text: %n column number. E.g. If your file contains a date in column 1, and in column 2 a debt amount, then the message text should look like: “Hello. Your debt as of day %1 is %2. Please settle the outstanding balance.”
Creating a base
By making mProfi registration form available on your websites, you can invite users to subscribe to your services in mProfi. Thus, you will then provide them with the information they are interested in, messages, notifications, warnings, etc.
The Registration Form is available in DATABASE CREATION in the “Website Registration Form” field. Click on the link and see what your form assigned to your account looks like now. In “Select topic groups” you will see groups that you defined in your mProfi account. The user, when selecting a group during filling in and submitting the form, will be saved in it. Thus, you will collect a set of contacts interested in a particular topic, and you will be able to contact them later.
Depending on where (to what service in your account) the text message is supposed to go, when sent to the number assigned to your account, it must be preceded by the corresponding prefix.
For example, messages to be received in your Inbox must be preceded by the “account code” prefix. If your account code is ‘orange’, then the message should read: “orange.outgoing message text”, and sent to the number assigned to your account.
If you want your recipient to register to groups interested in sports messages, he/she must enter the following prefix: YES.account code.group prefix, e.g. YES.orange.sport
Every service in mProfi has its own prefix, and you will be informed about the prefix structure each time you use a specific service.
The “Send to Screen” icon is displayed for each message received in the Inbox. When you click on it, the message is sent to the queue for modration, in the “Show on the screen” section. Enter this tab, and confirm the message, so that is cane be displayed on the screen. Remember to switch the screen to “Active” mode. On the left bar, the screen settings can be found.
Messages can also be sent to the screen automatically. In this case, all it takes is to establish a corresponding rule. Go to the “Rules” tab and enter the text that will trigger the rule, and select “Send to Screen” in the “Action” field. If you want all messages to be sent to the screen, type “*” in the “Rule” field.
Reports and sending history
Error – the message has not reached the recipient. The reason may be, for example, an error or a failure of the operator’s network, an incorrect number, etc.
Processing – the message is being processed, wait for the next status.
Sent – the Message was sent, still no confirmation whether it was received
Received – received by the addressee
Expired – the message has expired, and has not been delivered to the recipient